Terms of Services

Internet Transparency Statement of
ACCEL WIRELESS

Since 2010, the Federal Communications Commission (“FCC”) has issued a series of orders and rules to preserve the internet as an open platform. These original transparency rules went into effect on November 20, 2011 to “publicly disclose accurate information regarding the network management practices, performance, and commercial terms of its broadband Internet access services sufficient for consumers to make informed choices.” In July 2014, the FCC Enforcement Decision issued a further Advisory Guidance clarifying that a provider’s advertising claims must match its posted disclosure statement. On December 14, 2017, the FCC issued its Restoring Internet Freedom Order re-categorizing broadband internet services as information services covered by Title I of the Telecommunications Act of 1996 and clarifying the requirements for a provider’s “Internet Transparency Statement.” The following rule summarizes the FCC’s requirements:

Any person providing broadband Internet access service shall publicly disclose accurate information regarding the network management practices, performance, and commercial terms of its broadband Internet access services sufficient to enable consumers to make informed choices regarding the purchase and use of such services and entrepreneurs and other small businesses to develop, market, and maintain Internet offerings. Such disclosure shall be made via a publicly available, easily accessible website or through transmittal to the Commission. FCC Restoring Internet Freedom Order at par. 215 

Through these rulings, all Internet service providers such as Accel Wireless (“ISP”) are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing Terms of Service, Acceptable Use Policy, and Privacy Policy. 

The FCC’s rules require internet service providers to disclose the following practices: 

• Transparency. Fixed and mobile broadband providers must disclose the reasonable network management practices, performance characteristics, and terms and conditions of their broadband services; 
• Blocking. Any practice (other than reasonable network management elsewhere disclosed) that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices, including a description of what is blocked. 
• Throttling. Any practice (other than reasonable network management elsewhere disclosed) that degrades or impairs access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device, including a description of what is throttled. 
• Affiliated Prioritization. Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate, including identification of the affiliate.
• Paid Prioritization. Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
• Congestion Management. Descriptions of congestion management practices, if any. These descriptions should include the types of traffic subject to the practices; the purposes served by the practices; the practices’ effects on end users’ experience; criteria used in practices, such as indicators of congestion that trigger a practice, including any usage limits triggering the practice, and the typical frequency of congestion; usage limits and the consequences of exceeding them; and references to engineering standards, where appropriate.
• Application-Specific Behavior. Whether and why the internet service provider blocks or rate-controls specific protocols or protocol ports, modifies protocol fields in ways not prescribed by the protocol standard, or otherwise inhibits or favors certain applications or classes of applications.
• Device Attachment Rules. Any restrictions on the types of devices and any approval procedures for devices to connect to the network.
• Security. Any practices used to ensure end-user security or security of the network, including types of triggering conditions that cause a mechanism to be invoked (but excluding information that could reasonably be used to circumvent network security).

Blocking and Prioritization 

Blocking:
Accel Wireless does not block lawful content, applications, services, or non-harmful devices.

Throttling:
ACCEL WIRELESS does not throttle lawful content, applications, services, or non-harmful devices.

Affiliated Prioritization: ACCEL WIRELESS does not prioritize its or its affiliates services over any others subscribed to or chosen by its customers. 

Paid Prioritization:
ACCEL WIRELESS is a net neutral provider of broadband internet services and all associated services provided over the user’s internet connection. ACCEL WIRELESS does engage in congestion management to ensure the best user experience across its customer base and those are described below.

Congestion Management

Traffic subject to congestion management practices:
All traffic is treated equally and subject to congestion management practices regardless of content or service.

Purposes served by congestion management practices:
To provide all customers reliable internet access during peak usage hours.

Criteria used in determining congestion management practices:
QOE Optimization is done based on FG-CoDel algorithms.

Usage limits:
At this time, ACCEL WIRELESS throttles bandwidth based on what service package a consumer subscribes to. Accel Wireless does not limit the amount of data per month a consumer downloads.

Application-Specific Behavior: ACCEL WIRELESS does not block internet traffic regardless of protocols, applications, ports, or devices except to protect the network and customers. 

Device Attachment Rules: ACCEL WIRELESS has no restrictions on types of devices attached to its network, Accel Wireless does make recommendations as to what devices work best with our equipment. Accel Wireless does not allow devices to be attached to our equipment for the purpose of resale. Anyone found violating this rule by reselling residential or business class service will be terminated immediately and legal action may be taken against the account holder. 

Security: ACCEL WIRELESS uses various tools and methods to protect the security of its network and, in turn, its customers. 

ACCEL WIRELESS has implemented several network-based security tools designed to identify and block malicious activity. ACCEL WIRELESS monitors for unusual login, firewall, and other specific malicious network activity on its network. ACCEL WIRELESS employs various practices which include temporarily blocking certain traffic if malicious activity is detected, if traffic volumes exceed certain baseline metrics, if the source of the traffic is potentially harmful to its customers, or if traffic is known to be associated with illegal behavior. 

ACCEL WIRELESS may block specific ports, internet protocol addresses, and cancel or suspend customer accounts used to host malicious websites, send phishers or spam, launch malicious attacks, or attempt to steal customer information. In order to maintain the integrity of its network and security programs, ACCEL WIRELESS does not disclose the specific details about its security tools and methods. ACCEL WIRELESS Does use various methods to detect and thwart DDOS attacks, Syn attacks, etc by using various custom router algorithms to detect and deter these types of attacks. 

Disruptions: ACCEL WIRELESS does not guarantee uninterrupted service. ACCEL WIRELESS will not and cannot be responsible for any disruption of service due to power outages, equipment malfunctions, customer-induced issues, or any natural or unnatural causes beyond ACCEL WIRELESS control. ACCEL WIRELESS will make every reasonable effort to restore service as quickly as possible. ACCEL WIRELESS does not guarantee a refund or service credit for loss of service. The Subscriber acknowledges and agrees that the service is not intended to be, and will not be used as, your primary or “life-line” telecommunications service. 

Performance Characteristics
ACCEL WIRELESS must disclose the following network performance characteristics:

Service Description: 

Technology:
ACCEL WIRELESS provides fixed wireless broadband service using unlicensed frequencies. Broadband service is delivered via a network of access points and backhaul radios installed on various towers and buildings that connect to ACCEL WIRELESS’s internet access equipment and redundant transport backbone paths. Customer premise equipment sends and receives internet from the access point on the tower. Once internet traffic reaches our edge network it is then transported via fiber out to the internet.

Access Speed and Latency: 

All ACCEL WIRELESS service offerings are described as “best-effort” and are not guaranteed. Actual bandwidth availability for any customer may vary depending on peak usage times, access point capacity, and customer owned equipment. 

Latency on ACCEL WIRELESS’s wireless network is well below 100ms at all times with normal ranges between 30-40ms. Latency is dependent on the type and number of customer owned equipment, peak usage times, and temporary external interference. 

Suitable applications: 

ACCEL WIRELESS’s fixed wireless broadband residential service is suitable for real time applications such as VOIP, Gaming, remote desktop, VPN, etc. Any real time video uploading such as live interactive video would require a business account and dedicated point to point service. 

Impact of Specialized Services: ACCEL WIRELESS is a VoIP service reseller. Except for VOIP service, ACCEL WIRELESS does not provide any other specialized service. VOIP bandwidth is shared with other devices on a customer’s purchased Internet package. A customer’s broadband Internet access may be affected while using their VOIP service. 

Impact of Non-Broadband Internet Access Service Data Services: None. 

Commercial Terms 

Internet service providers must disclose the commercial terms of their broadband Internet access service including those listed below. 

Pricing: ACCEL WIRELESS will only install Internet service after our technicians have determined that the signal quality is adequate. Service availability is subject to signal quality, terrain, physical obstruction, and local interference. Pricing packages and terms can be found at www.accelwireless.com 

Terms of Payment: If payments are not received by the 3rd or 18th of the month depending on your billing cycle, ACCEL WIRELESS charges a late fee of $30. After 45 days of non payment your service is considered delinquent and will be suspended. Restoration of service shall be subject to payment by the subscriber of all amounts in arrears plus the $30 late fee. 

Early Termination Fee: To cancel contracted services prior to the end of this agreement term, the subscriber must provide ACCEL WIRELESS 30 days advance notice of cancellation. Subscriber is subject to a $150 early cancellation fee. Should the service degrade beyond ACCEL WIRELESS’s control and ACCEL WIRELESS is unable to restore service, then ACCEL WIRELESS will waive the contract and will not charge an early termination fee. All installation and past service fees are non-refundable. 

Taxes, fees, & other assessments: Subscriber is fully responsible for all federal, state and local taxes, fees, surcharges, and other assessments that are imposed on the services and equipment. This Agreement sets forth the entire agreement of the parties and may be amended only in writing signed by the party to be bound thereby. Failure to pay any charge due ACCEL WIRELESS or to return ACCEL WIRELESS’s equipment shall entitle ACCEL WIRELESS to take legal action to recover the same, and Subscriber will be liable for and shall pay ACCEL WIRELESS (i) all expenses incurred in connection with collection of all amounts in arrears and (ii) reasonable attorney fees of 25% of the balance owed to ACCEL WIRELESS. (iii) ACCEL WIRELESS may also impose a mechanics lien on the property associated where equipment was installed. 

Privacy Policies: No customer browsing information is stored. We do not perform deep packet inspection. No information is provided to third parties. ACCEL WIRELESS’S privacy policy can be found here: www.accelwireless.com 

Redress Options: ACCEL WIRELESS will expeditiously address all customer complaints. Customers can contact our office by phone at 951-326-8901, 888-661-6099 or may send email to support@accelwireless.com. Customers may also login to the customer portal to open a trouble ticket at www.accelwireless.com 

FCC Notice 

If a customer believes that this Internet Transparency Statements terms are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints following these instructions at the following address: https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules. 

Additional Disclaimers 

These internet transparency rules, as adopted are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, these rules do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. Moreover, ACCEL WIRELESS reserves the right to cooperate with law enforcement investigations upon proper legal notice and procedures. For additional information, please review the Acceptable Use Policy located at www.accelwireless.com